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Contact Arte Soft

Email office@arte-soft.com. Tell us your app version, device type, selected region and whether the problem occurs on Wi-Fi or mobile data. We can help in English or Bulgarian.

Do not include passwords, passcodes, provisioning tokens, private keys, payment details or private browsing content. Review any diagnostic summary before sharing it.

Connection troubleshooting

Check that the device has internet access before connecting. Use Automatic mode unless you are testing a particular transport. QUIC needs usable UDP; encrypted TCP is available when UDP is blocked.

A second VPN app can change the system’s selected VPN configuration. Check Settings on iPhone or System Settings on Mac. A profile-permission error does not by itself prove that another VPN is the cause.

Verify the exit address

The connection screen shows the public IP only after a successful check. If the app reports a different exit or cannot verify it, open Diagnostics and check again. Do not assume the configured server address is the actual observed exit.

Personal Hotspot and USB sharing can use a separate route. Verify the exit address on each tethered device separately.

Availability

The public App Store launch is in preparation. Contact us about the private preview; this page does not automatically grant access, create an account or take payment.